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Frequently asked Questions

Fastpart - The official Ideal Standard spares website



CLICK HERE TO VIEW FULL LIST OF CISTERN CODES & SUITE NAMES



ACRYLICS (Baths & Panels)

  1. How thick are Acrylic baths?


  2. How thick are Idealcast baths?


BRASSWARE (Taps, Mixers, Fillers, Plugs & Showers)

  1. How does your Trevi Boost work?


  2. What is the Venturi Principal?


  3. What is the difference between Ceramic Disc and Conventional Valves?


  4. What does PBV mean?


  5. What does CTV mean?


  6. What is a Click Cartridge?


  7. My showerhead is leaking, what should I do?


  8. My shower head has split, what should I do?


  9. How do I get into my shower head to clean it?


  10. What size tap holes do I need to cut on my sink, basin, bath etc?


  11. Can I change my ceramic disc to washer valves?


  12. What lengths are our shower hoses?


  13. What is a "Divertor"?


  14. What is a "Mixer Fitting"?


  15. What is a "Monoblock Fitting"?


  16. What does "Quarter Turn" mean


  17. What are "Pillar Taps"?


  18. What is "Sequential"?


  19. What is "Single Lever"?


  20. What is a "Three piece mixer"?


  21. What is "Twin flow fittings"?


SHOWER ENCLOSURES (Trays, Screens)


  1. My seal on my curved screen has gone green or cracked


  2. The Shower seal I have received for my curved screen is straight.


VC (Basins, Pedestals, Pans/Bowls, Cisterns & Bidets)

  1. My twico flushvalve is passing water, what should I do?


  2. Monobond flushvalve is passing water


  3. I have cut the ratchet bars to short on the push button rods on my cistern


  4. I have cut the rods on the push button too short


  5. Tulip & Duchess cistern levers look the same will the Tulip one fit my Duchess


  6. How do I remove my cistern lid from the push button cistern?


  7. How do I stop water running into the pan


  8. How do I know what model of cistern I have?


  9. How do I know what model of suite I have?


  10. What size tap hole do I need to cut for a sink, basin, bath and bidet taps etc?


OTHER (Toilet Seats & Accessories)

  1. How do I know what model of toilet seat I have?


  2. Can I buy seat hinges separately from the seat?


  3. Can I buy seat buffers for my toilet seat?


  4. My seat hinges have gone rusty, what should I do?


GENERAL

  1. How long is your guarantee on Spares?


  2. I am unable to find my product (taps/shower etc) on your website, how can I identify my part?