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Frequently asked questions Search our FAQ's here : Frequent Questions   Acrylics (Baths & Panels) How thick are Acrylic baths? My concept bath waste will not stay down? Brassware (Taps, Mixers, Fillers, Plugs & Showers) What does PBV mean? What does CTV mean? What is a Click Cartridge? My showerhead is leaking, what should I do? My shower head has split, what should I do? How do I get into my shower head to clean it? Can I change my ceramic disc to washer valves? What lengths are our shower hoses? What is a "Divertor"? What is a "Monoblock Fitting"? What are "Pillar Taps"? My shower will not get hot enough? My taps are leaking do you know how I can stop this? Shower Enclosures (Trays, Screens) My seal on my curved screen has gone green or cracked The Shower seal I have received for my curved screen is straight. How can I adjust my shower screen? How can I adjust my shower enclosure? VC (Basins, Pedestals, Pans/Bowls, Cisterns & Bidets) My twico flushvalve is passing water, what should I do? My Monobond flushvalve is passing water I have cut the ratchet bars too short on the push button rods on my cistern I have cut the rods on the push button too short Tulip and Duchess cistern levers look the same will the Tulip one fit my Duchess? How do I remove my cistern lid from the push button cistern? How do I stop water running into the pan How do I know what model of cistern I have? How do I remove my flush valve? Other (Toilet Seats & Accessories) Can I buy seat hinges separately from the seat? Can I buy seat buffers for my toilet seat? My seat hinges have gone rusty, what should I do? General How can I tell what suite i have? How long is your guarantee on Spares? I am unable to find my product on your website, how can I identify my part? Our admin, postage & packaging charge (delivery charges) What is the telephone number for customer services? I have a product/colour you no longer make, where can I find a supplier for this? Go Back

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